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About SoCal Skateshop


SoCal Skateshop - Staff

SoCal Skateshop Staff

 

SoCal Skateshop - Who We Are

    SoCal Skateshop is fully staffed with 10 dedicated employees to handle all your skateboarding needs.

    Mike Hirsch started the online shop in 2002 in his garage and grew the shop into a full-blown online skateshop over the first 4 years, and in 2009, opened our retail flagship store in Mission Viejo, CA. In 2010 we expanded to to include a new warehouse next to our retail store to improve our stock. Currently, we have 10,000 sq. ft. of retail, warehouse and office space to better serve our customers and bring you the best selection of any skateboard shop around the world!

    Since 2002, SoCal has processed hundreds of thousands of orders and we have built a solid reputation domestically in the USA and around the world for being one of the best online skateshops selling all the top brands, as well as hard to find skateboard products.

    SoCal Skateshop is based in Mission Viejo, California. Mission Viejo is located on Interstate 5 between San Diego and Los Angeles in South Orange County.

    We come to you from the heart of the skateboarding industry, Southern California, and have dealer accounts with all the major skateboard companies and distributors in Southern California and throughout the US.

 

SoCal Skateshop - Customer Satisfaction

    Our #1 goal is to provide the best selection of skateboard gear possible and to provide our customers with a hassle-free online shopping experience.

    We ship your orders as quickly as we can and notify our customers when their orders are shipped.

    We are sure you will find our pricing structure to be one of the best online. We carry a huge line of core skateboard products and cater to skateboarders looking for products from smaller companies owned by core skateboarders.

    Our inventory is constantly being replenished and new products are added daily. We have an online support center that allows our customers to interact with us with product questions and order inquiries. If you have any other questions, please call us, Monday-Friday, at (949) 600-5876 (11am-7pm PST).

    We know there are a lot of shops to choose from and we promise to deliver the best customer care possible so that you are satisfied with your online or in-store transaction.

 

SoCal Skateshop - FAQ

Do You Really Have Live Inventory?
YES - 99.9% of the products you see listed at SoCalSkateShop.com are on hand and ready to ship or available at our retail store. The beauty of our retail store is that our online order processing center is connected to the shop! The only items that we do drop ship on occasion Madrid Completes as we have a partnership with them to carry all of their products. Other than that it is rare that we do drop shipping. 

99.9% of our orders are successfully fulfilled. If there is an inventory issue we will contact the customer and inform them of the options to either wait for the product to come in, select a 2nd choice or cancel the item if it is a product that is no longer available or there is an extremely long wait. This does happen extremely infrequently but it is a part of the business that we take very seriously and we really work hard to avoid these types of issues. When you carry over 10,000 unique products in such a dynamic industry we as a retailer think we do an amazing job and are constantly working on inventory accuracy.

Do You Provide Swag With Your Orders?
YES - based on availability we always try to include promo stickers and promo magazines, dvds and posters when available.

Do You Price Match?
No - we believe we have some of the best pricing in the industry and treat all of our customers equally. Our selection in our Live Inventory is second to none among core skateboard shops. We believe this process would truly impact the flow of the way we run our business and out of respect to you the customer we will never do this.

Do You Have A Customer Rewards Program for Customer Loyalty?
YES - The way are our rewards program works is that you have to have an account setup for the shop and every time you order you get  .25 cents for every $10 you order. For instance if you place a $400 order you will receive 40 points for your next order. The 40 points on the $400 calculate into a $10 savings on your next order (40 $10 increments x .25 (40x.25=$10)

So it pays to have an account at SoCalSkateShop.com
(NOTE: Reward Points are only available for Online Orders not in store purchases)

Do You Offer Free Shipping?
YES - On all Mainland USA Orders over the subtotal of $60. We realize there are many shops that offer free shipping at lower order amounts but many of these shops inflate their prices to cover the supposed free shipping and use slower shipping methods on smaller orders so you will in many cases have to wait much longer for your order to arrive. We have had free shipping offer for over 10 years and we believe it is fair order break point for free shipping. We provide fast shipping and use either UPS Ground or USPS Priority Mail to ship your orders.

Do You Have A Brick & Mortar Store?
YES - We have a retail store in Mission Viejo, Ca.  It is located at 24002 Via Fabricante, #404, Mission Viejo, CA 92691.  It has all of our online inventory in the store.

 

How Do We Advertise ?
We have run ads in Concrete Wave Magazine and Juice Magazine in the past, but primarily our advertising is done through word of mouth. We pride ourselves on the service we provide and believe that taking care of our customers is the key to your satisfaction shopping with us. We do not exploit our shop online through stores like E-Bay or Amazon. We believe that providing the best service possible is the best advertising possible.

SoCal SkateShop Advertising

About Mike Hirsch (Owner)
I has been involved with skateboarding since 1973 and competed in the late 70's and early 80's and was sponsored by companies including Woodflex, Santana, Powerflex, Variflex, Vans, Vision, G&S, and Tracker Trucks.

My brother Mark actually started making skateboards in our parents shed around 1973 and had a small business selling skateboards for a few years so that really got me and my brother Steve into skateboarding.

I started the shop as a side project in 2002 to help support the site socalskateparks.com and over the past 16+ years I have continued to dedicate myself to making Socalskateshop.com the premiere skateboard shop you can depend on for your daily skateboard and collector needs.

I personally manage all purchasing, accounting and site development with the support of an amazing group of employees and my son Christian that personally make sure you have the best shopping experience possible.

I want to personally thank all of our customers of which many have been shopping with us from the get go. I know there is a lot of other shops out there and the overall skateboard marketplace has become a bit overwhelming but I promise that we will continue to treat you the valued customer with the highest form of respect and treat you all fairly and equally. I am proud to say that for all these years that has been my #1 policy - to treat all customers the same and not too operate with the goal of how much money we can make rather operate a great skateshop, have fun and make an honest living.

Thanks again. Mike!

Mike Hirsch Skateboarding in 1981 and 2008

At SoCal Skateshop, our goal is to get the best gear to you as soon as possible and make sure that you are stoked with using our shop. We truly appreciate your business.

Thank you,

The Hirsch and SoCal Skateshop Family.

 

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SOCAL SKATESHOP:
24002 Via Fabricante, #404
Mission Viejo, CA 92691

RETAIL STORE HOURS:
Mon-Fri: 11:00am-7:00pm
Sat-Sun: 10:00am-5:00pm


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